Pharmacovigilance and Complaint Management Operations – Services

Our top priority is ensuring patient safety and delivering on exceptional quality in customer service

1.

Availability

Our team is available 24/7 to handle and assist patients with all forms of communication, whether it’s through social media, phone calls, or handwritten letters.

2.

Quality Process

Our process is designed to not only meet but consistently exceed the stringent requirements set by health authorities and industry standards.

3.

Evidence Generation

Our evidence generation process is rigorously designed to meet and surpass industry standards, providing robust, high-quality data that supports regulatory submissions, informs clinical/commercial decisions, and drives continuous improvement in patient outcomes.

Our quality systems are built to seamlessly integrate with yours, offering robust support for pharmacovigilance and complaint handling, so you can rely on us as an extension of your team in these vital areas.